One New Heartbeat is here to walk alongside the BHRS Peer Workforce and Supervisors with compassionate, heartfelt support. Whether you prefer to connect in person, over Zoom, or by phone, we’re here to offer a space where you can breathe, talk, and feel heard.

Phone Support Line: 650‑292‑6292 

Live phone support is available during the hours below. If you’re reaching out outside these times, you can use our Google scheduling tool to request an in‑person or Zoom session, and a team member will respond within 24 hours.

If you need immediate support, please call, let the phone ring up to 8 times, and leave a message. Someone from our team will reach out to you as quickly as possible as we don’t want you to sit with something heavy on your own.

Dedicated Phone Line Hours:

• Monday–Friday: 7–9 am and 6–10 pm

• Saturday: 2–6 pm

• Sunday: 12–4 pm

Connect with us for support, whether you provide peer services or supervise those who do. Sessions are strictly confidential, independent, and absolutely nothing is disclosed to your employer.

Community Health Worker Services

One New Heartbeat provides Community Health Worker services to support Medi-Cal members in improving their physical, mental, emotional, and social well-being. Our Community Health Workers help individuals and families understand the health care system, connect to needed services, address barriers to care, and build skills for long-term wellness and self-advocacy.

Community Health Worker services are preventive health services designed to help prevent disease, disability, and the progression of health conditions, while promoting physical and mental health. CHWs are trusted members of the community who provide culturally responsive, trauma-informed, and person-centered support.

Our CHW services include:

Health Education
One New Heartbeat provides education, coaching, and goal-setting support to help members better understand health topics, manage health-related needs, and take steps toward improving overall wellness. Health education may focus on physical health, mental health, substance use recovery, stress reduction, prevention, family wellness, and self-management skills.

Health Navigation
Our CHWs help members access health care, understand the health care system, prepare for appointments, follow through with referrals, and connect to community resources. This may include support with transportation, interpretation, care coordination, benefits navigation, and addressing health-related social needs such as food, housing, utilities, safety, and other barriers that impact health.

Screening and Assessment Support
One New Heartbeat provides non-clinical screening and assessment support to help identify needs and connect members to appropriate services. This may include helping members complete forms, identify barriers, understand next steps, and connect with providers or community-based resources.

Individual Support and Advocacy
Our CHWs provide one-on-one support and advocacy to help members prevent worsening health conditions, reduce barriers to care, and strengthen their ability to speak up for their needs. This may include peer support, emotional support, care planning support, linkage to services, and assistance with navigating complex systems.

Who May Benefit from CHW Services?

CHW services may be helpful for Medi-Cal members who:

• Have a chronic health condition, behavioral health need, suspected mental health concern, or substance use-related need.

• Need help navigating the health care system or connecting to community resources.

• Have missed medical appointments or need help following through with care.

• Need preventive services such as immunizations, dental visits, screenings, or wellness appointments.

• Have recently used the emergency department, hospital, psychiatric facility, detox facility, or other higher level of care.

• Are experiencing health-related social needs such as housing instability, food insecurity, transportation barriers, safety concerns, or lack of support.

• Are impacted by stress, trauma, family challenges, reentry, caregiving responsibilities, or other life circumstances that affect health and wellness.

• Need culturally responsive support from someone who understands community, lived experience, and recovery.

How One New Heartbeat Supports Members

One New Heartbeat’s CHW model is grounded in lived experience, culturally informed care, recovery principles, trauma-informed practice, and whole-person wellness. Our team supports members by helping them identify goals, understand available resources, reduce barriers, and take practical steps toward improved health and stability.

Services may include:

• Care coordination and follow-up support.

• Health and wellness education.

• Support with accessing medical, behavioral health, dental, and social services.

• Assistance with forms, referrals, and appointment preparation.

• Resource navigation for housing, food, transportation, benefits, and other needs.

• Support for families, caregivers, youth, older adults, justice-impacted individuals, and individuals experiencing behavioral health or substance use-related challenges.

• Connection to programs, support groups, trainings, and community wellness resources when appropriate.

Medi-Cal CHW Services

One New Heartbeat has received approval from the California Department of Health Care Services as a small business provider authorized to bill Medi-Cal for Community Health Worker services. We are currently working to expand CHW service access through Medi-Cal managed care partnerships, provider contracts, and care coordination pathways.

Medi-Cal CHW services may be available at no cost to eligible Medi-Cal members when services meet program requirements. Some services may require a recommendation, care plan, authorization, or coordination with a member’s health plan or licensed provider.

Our Commitment

One New Heartbeat is committed to providing CHW services that are compassionate, culturally responsive, community-centered, and rooted in dignity. We believe that people are more likely to engage in care when they feel seen, heard, respected, and supported by someone who understands the barriers they face.

For more information about CHW services, eligibility, referrals, or partnership opportunities, please contact One New Heartbeat.

Email: info@onenewheartbeat.org
Phone: 650-440-0567